Frequently Asked Questions
At Sue-Ellen’s Pies, we want your experience to be as enjoyable and effortless as possible — from placing your order to the very last bite. Below, you’ll find answers to some of our most common questions about ordering, storage, customization, and events. If you don’t see what you’re looking for, please don’t hesitate to reach out — we’re always happy to help make your order just right.
Q: Do you require a deposit or need the order to be paid in full at the time my order is placed?
A: Yes, we do require a deposit or need the order to be paid in full at the time your order is placed. However, we do require your credit card information to be kept on file to confirm and hold your order. You may authorize us to charge your card on file for the full balance owed in advance or you can choose to pay for your order at the time of pick-up. By giving your credit card information, you are authorizing Sue-Ellen's Pies to charge the card if the order is not canceled in advance and not picked up on the specified pick-up date. All customer information is kept confidential.
Q: Does Sue-Ellen’s Pies do weddings?
A: Absolutely! There’s nothing we love more than creating sweets for your special day. We offer custom mini-pie tiers, wedding favors, dessert bars, and fruit displays—all tailored to your theme and style. To begin planning, contact us
Q: Do you offer catering services?
A: Yes! We provide custom dessert collections for events of all sizes, baked fresh on the day of your event. Delivery and set-up are available for an additional fee. For a private consultation, please email
Q: Do you handle large or bulk event orders?
A: Definitely! We create custom desserts for weddings, parties, baptisms, anniversaries, and corporate events, tailoring each order by color, décor, and flavor to match your theme.
Q: Do you do corporate gifts?
A: Yes. We offer a wide range of corporate gift options that can be customized with your company’s logo and colors — perfect for client appreciation, holidays, or staff celebrations.
Q: How should I store my pies, cookies, and desserts?
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Fruit Pies: Keep on the counter, out of direct sunlight. Do not refrigerate.
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Cream Pies: Refrigerate.
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Cookies: Store in a cool, dry place out of the sun.
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Bars: Refrigerate until ready to serve.
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Specialty Desserts: Keep refrigerated until ready to enjoy.
Q: Do you have vegan options?
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A: Yes! Our eggless chocolate cake is free of animal products and available by request.
Q: Are you certified Kosher?
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A: No, Sue-Ellen’s Pies is not certified Kosher.
Q: Do I need to order in advance?
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A: We recommend placing your order at least 72 hours in advance for custom pies, minis, and sweet trays. During busy seasons such as holidays, order slots fill quickly. We’ll post reminders and cutoff dates on our homepage — ordering early helps avoid disappointment!
Q: Can your baked goods be frozen?
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A: Yes! All of our products freeze beautifully. Just wrap them tightly and thaw at room temperature before serving for best results.
Q: Are your products organic?
A: Our bakery is not certified organic. However, we bake with organic flours and grains whenever possible and always use the highest-quality ingredients available.
Q: What is the shelf life of your pies?
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A: Most pies stay fresh for 4–5 days when properly stored.